I’ve had another Heating/AC company doing my annual inspection for 4 years, and they thought a quick 10 minute overview constituted an inspection. Cindy scheduled my appointment. She was pleasant and helpful. Needless to say, I was pleasantly surprised when the technician from Lawson spent 45 minutes inspecting and cleaning my 14 year old furnace. The annual contract also includes a discount on any future plumbing needs. If you live in Lawson’s service area, this is the business you want to use.
Dependable- that is what I would categorize this company in. They do excellent work and they really know what they are doing. I don’t think I would even think about using any other company. The servicemen also clean up very well after themselves.
I hired Lawson to do my mother’s routine HVAC maintenance. They have been great. Last week I called them to fix her bathroom sinks. They were not draining properly. What impressed me was the conversation I had on the phone, when I called about the plumbing. My mother is 91 and lives alone. I live too far away to help her with physical tasks. Cindy told me that they would not leave without speaking to my mother. If she doesn’t answer the door, they will call her to make sure she hears them. If she doesn’t respond then, they call me. It is nice having a company that cares about more than their “job.”
Thank you for sending Ethan Holt yesterday to service our Mitsubishi Mr. Slim. After seeing what Ethan needed to do to clean the mold out of the unit, I realized there’s no way my husband or I could have done it. You and Ethan were here on the initial installation and I sincerely appreciate the care you take and the conscientious work you do. You both exhibit the highest degree of courtesy and professionalism. We hold both you and your company in the highest regard. Please send Ethan to service our unit in the Fall as per the maintenance agreement. Please thank Ethan for us, again, and share with him how much we appreciate him. We will highly recommend your company and technicians.
Lawson AC & Plumbing is very good. I use them all the time. They came out and figured what my problem was very quickly. They are honorable, fast, and efficient. They are very professional, and show up when they say they’re going to. They are a well-established firm. I highly recommend them. If I have any plumbing or HVAC concerns, I call Lawson first. I’ve never had a bad experience. I would absolutely use them in the future.
Lawson A/C has been providing HVAC service for me for almost 30 years – two houses in the Gainesville area. Courteous, polite, professional – they’ve kept our home comfortable. They are quick to respond to needs that always occur at just the wrong time. Thanks!
I just wanted let you know that I have been very pleased with the speed and quality of work your guys have given us out here at North Forsyth High School. This was the first time I have worked with Lawson AC and has been a great experience. The foreman we had out here, Chris Klumpp, is very knowledgeable and always looking ahead and pre-planning. Your company has been a big reason we were able to complete our work on time in a very short time. I’m looking forward to working with your company again in the future.
To whom it may concern, My name is Cherry Terry and I wanted to just say thank you to the young men who installs my unit today. They were very friendly, knowledgeable, and courteous. They explained everything to me so well and I felt so comfortable with them. Their supervisor whose name was Scott Holland was also very nice and supportive. They took very good care of me today and I just wanted to say thank you.
After first meeting Travis at my home to evaluate the installation requirements and equipment needed, I knew that Lawson HVAC was the company that I wanted to do the work for me. Travis was extremely knowledgeable and thorough. He guided me through some issues that I had, and communicated the best options for me to choose from. And most important, I always felt he had my best interest in mind. I appreciate the professionalism of your staff and would recommend Lawson Air Conditioning and Plumbing to anyone.
I would like to thank the Residential team that installed a new heat pump at my house. The manager was very straight forward about the units I had to choose from. The install guys were nothing but professional in their work. You all have had servicing both of my units for a couple years prior to my getting the new one and the great service I received is the reason I looked no further than Lawson’s. Thanks to the entire staff at Lawson A/C and Plumbing. Tom Sauter Dahlonega, GA.
Many thanks to the install team! They were professional, knowledgeable, prompt, efficient and courteous. All attributes a customer is looking for. Your company was well represented by your sales, installation and service team.
Lee & Jan Whatley
Thank you for your prompt response to my plumbing needs. Your tech, Emory was very efficient; and polite and I will not hesitate to make the plumbing dept. of Lawson be my 1st choice from now on as I have done so, with the A/C division of your Co. for approx. 20 years. Thanks to that advise also, Scott Holland ; and Cindy rave served the Company well!!
We have been extremely pleased with the new A/C portion as it has been quite warm this week and it hasn’t missed a beat. As a matter of fact it reduced the heat upstairs from 78 degrees (our daytime setting) to 74 degrees in about 7 minutes last night when the outside temperature was somewhere around 85 degrees. Your Salesman, Scott Holland, and the four Installers/Technicians you sent out for the install & removal of the old system have been completely professional and a joy to work with. It is great to deal with a Company and Employees who believe in good old fashioned “ Customer Satisfaction. “ We look forward to working with you in the future and will be recommending you to all of our friends.
Marilyn & Gary Minard
I wanted to let you know how pleased I was with my recent service call. Lee is exceptionally skilled and my AC is running more quietly than when it was new. He is also very pleasant and professional. Thank you for the good service you are providing. You were recommended to me by a neighbor, and I am also recommending Lawson to my neighbors here at Cresswind. Best wishes, Jean
Jean in Cresswind
Just a note to let you know what a great experience with your team the last several weeks. Scott came out and reviewed our system replacement options with us, we picked an option and the Lawson team was out in a couple of days to complete the job. Scott was great explaining what was going to happen and the other folks took care of the new system. We could not be more pleased with the service. No wonder your company has been in business almost 70 years.
I am writing to let you know that your tech came to my home last week for a summer service, and that his service was outstanding! I felt very comfortable leaving him in the house while I piddled on the lake. He let me know everything he was doing, and was friendly and professional. He was great!
Hi Debbie, Thank you for being so responsive to our recent broken water pipe “crisis”. You and your company have written the book on excellent customer service. And the highlights are: 1. Stay in touch with the customer and regularly update progress. 2. Go the extra mile …literally… to get the part we needed. 3. Perform the work as promised and with excellence. Janelle and I are proud to be your friend and customer, just as we have been for 47 years!
My Complements to a company with technicians of highest personal integrity for doing a job right, promptly, and with a good attitude!! Ted came late this past Sunday to deal with an AC outage at my 97yr old father’s house. It was 89 inside when he arrived. He not only sorted out the problem quickly but had a stocked truck with the most commonly needed universal parts, so there was no “I have to order the part on Monday”. It was up and running in no time– replaced fan with capacitor. Thanks to Ted and your company. I will definitely recommend you.
Thank you for taking such care to measure above our shelf so our artwork would still fit after the Mitsubishi unit installation, for providing extra crew, and for scheduling the job to accommodate our schedule. Please commend your crew that included Lee, Michael, Gary, Jason and Ethan. Each one introduced himself politely and then went right to work. They carefully moved the carpet, took care to clean up all debris from job, worked efficiently, did not damage any shrubs, and returned promptly after lunch to resume work. They worked together as a coordinated congenial team. Not only did we get the best heating/cooling Mitsubishi unit, we feel we had the best company and its exceptional personnel install it.
Scott: Wanted to tell you how pleased we are with the new Carrier 3 ton 15 seer heat pump and air handling unit your team recently installed in out home. First, we were pleased with the team that did the installation. I’m sure it was not fun taking out the old “dirty” duct work especially since it was 40+ years old and much was in a crawl space. Your team did every thing asked of them and in a timely professional manner. Secondly, my wife who had to dust every day hadn’t had to since installation which was over a week ago. I’m sure this is the result of the new duct work and sealing all the air bonnets etc. I spent a great deal of time researching the internet and reviewing the various proposals from local companies. I feel we made the right decision in selecting your company. PS: I received a call from a friend who is facing the same situation and I had no hesitation in referring him to you. Merry Christmas and Happy New Year
Dean & Sue Foote
To everyone at Lawson, a great big thank you for taking care of my heat pump problem this week — from getting someone out so quickly to diagnose the problem, to getting the new heat pump installed the next day, and responding immediately when there was a problem with the new system. The automatic disconnect issue was a minor glitch. I couldn’t have asked for better service.
Just a note telling you how happy I am with the employees of your company. Ted, Cindy and Scott are as professional as folks can be and have always treated me with a great deal of respect. It goes back to the CULTURE of the company. It’s very hard to get employees working at their best day in and day out, however you folks do exactly that. I would have to rate your company as the best I have ever worked with. Lawson H&A can be especially proud of the way your employees represent the company. All customers appreciate that.
Thanks for all your help in 2011. I am so glad that I can always count on you. You’re a great team, and you always do great work.
Dear Debbie, This is a very special thank you from all of us at First Baptist Church, for your heroic efforts to get us heat for Christmas Eve. Your men worked all day on what could have been a nice holiday for them, and we are so grateful that you made us such a priority, exactly as L.D. would have. All the best to you and yours in the beginning of a new year and remember, it’s always good to see you here with Clovie. With love and gratitude, Bill Coates
We wanted to take a moment of your time to express our appreciation for the work done by your employees. Cindy, who handled the scheduling of the work, as well as Todd, Wilson, and Emory Glover, who replaced the polybutelene in our home, were all very cooperative, pleasant, and professional. We couldn’t be more pleased with the work that was done nor the manner in which it was done. Please express our appreciation to them. Not only will we be very happy to call you in the future for service we need done, but we will be very happy to recommend your company to anyone we know who needs work or service completed.
Edward J. Albrecht
Thank you so very much! I appreciate Lawson taking such good care of our home. All the employees I have dealt with have been OUTSTANDING!
Thank you so much for your support of the clinic with the installation of our dishwasher!! We greatly appreciate this contribution as we continue to serve those in our community who cannot afford health care. As you know, our community has seen an increase in unemployment; therefore, the number of individuals requesting assistance at Good new Clinics has increased by 14%. In the past twelve months, the Sam Poole Medical Clinic and Green Warren Dental Clinic have provided over 18,000 patient visits. Your gift will be used to help us provide medical and dental care to individuals without health insurance or the ability to pay for healthcare services. On behalf of the patients we server, thank you for your support and the tremendous impact your generosity has had on Good News Clinics.
Cheryl M. Christian
Your technician, Corey, serviced my air conditioners yesterday as part of my annual maintenance contract. All of your technicians are impressive, but Corey takes the cake. His thoroughness was incredible as he went through the components of my systems. He even removed the fans from my outside units so he could scoop out the trapped debris by hand. Further, he pulled the electronics from inside units so he could check the capacitors. His step-by-step and knowledgeable approach to his task beat anything I have ever seen. Congratulations on hiring the best.
Dear Debbie, The drain pipes backed up under our house early last Saturday Morning with sewage, disposal sludge, etc. coming up through the bathtubs along with a busted pipe gushing waste water in the basement. I called Lawson Emergency service right away & your technician responded immediately. Surprisingly, he was already on an emergency call in Oakwood, but arrived only 20 minutes after my call. I described the problem and he arrived several solutions and was soon able to solve our problem and repair the damage. I appreciate your company’s expedient service and helpfulness. It is a rude awakening for a Saturday morning, but I was glad to still have my afternoon. It could have been much worse without your prompt service. Thank you again, very much.
J. Allen Nivens, Jr.
We appreciate all your employees hard work, they did a great job to get them the new system put in. I must brag on all the men, and their positive attitude towards the job and working together. I was impressed that they cleaned up beyond expectations and were sure we understood the operation of our new system before leaving. We will make sure to pass Lawson Air Conditioning & Plumbing along to friends.
Ricky & Kathy Sheridan
Dear Friends, On behalf of the First Hispanic Baptist Church of Gainesville, I am forwarding this letter to express our appreciation for all of the good work your company has provided to us over the years. Our church members are so grateful for the help and assistance you have provided to us during our recent sanctuary remodeling project. We hope our relationship will continue to advance over the years.
Pastor Jesus T. Sanchez
Dear Vince, I cannot begin to tell you how much we appreciate your concern and willingness to help on our plumbing needs for our new addition. The men that you sent were exemplary representatives of your company. We have been in the right hands for many years with Lawson’s handling all of our HVAC and plumbing needs. We have dealt with every department and have consistently found the highest degree of professionalism and courtesy. Thank you very much for making a hard job easy for us.
Charles and Nona Stephens
Dear Sirs, I want to thank you for an entirely pleasant experience. From the first phone call we have found pleasant, helpful people, expedient service, reasonable price and the knowledge that no matter what future problems may occur, we will always be able to depend on your company for timely, competent, courteous service.
Dear Vince, May I first say that this is “almost” a pleasure to pay this bill because I really feel like I got my money’s worth. The crew did a great job & cleaned up and hauled off all cartons, the old furnace & old rusted pipes and they even cleaned up and stayed to be sure all was perfect! Well, I now have a cool house and don’t dread cold weather ’cause I’m certain the heat will be just as great. I will recommend your company to everyone and know they, too, will be so pleased.