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Frequently Asked Questions

Installation

What size HVAC do I need?
The right size HVAC system depends on the size of your home, its insulation, and your local climate. An HVAC system that’s too small won’t cool your home effectively, while one that’s too large will cycle on and off too frequently, wasting energy. We can help you determine the perfect size for your home with a professional load calculation.
What is SEER?

SEER stands for Seasonal Energy Efficiency Ratio, which measures how efficiently your AC unit operates over an entire cooling season. A higher SEER rating means greater energy efficiency. New units must have a minimum SEER rating of 13, but more energy-efficient units can have ratings up to 25 or higher.

When should I replace my AC?

It’s time to consider replacing your AC if it’s more than 10-15 years old, requires frequent repairs, or is no longer cooling your home efficiently. Upgrading to a newer, more energy-efficient model can save you money on energy bills and improve your home’s comfort.

What is a heat pump?
A heat pump is a versatile system that can both heat and cool your home. In cooling mode, it works like a traditional air conditioner by transferring heat from inside to outside. In heating mode, it reverses the process, pulling heat from the outside air (even in colder weather) to warm your home.
What is zoning?

Zoning a system allows you to control the temperature in different areas (or zones) of your home independently. This mean you can keep the living room cooler while setting the bedroom to a warmer temperature, saving energy and increasing comfort for everyone in your home. 

What is dual fuel?

Dual fuel systems consist of a heat pump outdoor unit and an indoor furnace. During mild heating seasons, the Heat Pump provides heat inside your home. When the temperatures drop into the low 40s and below the furnace will provide the heating inside your home. Heating with a heat pump first can save you from purchasing natural gas or propane. 

Are all HVAC filters the same?
No, HVAC filters come in different types and ratings, known as MERV ratings. Higher-rated filters capture smaller particles like dust, pollen, and pet dander, while standard filters are designed for basic dust filtration. Choosing the right filter for your system and needs can help improve indoor air quality and system efficiency.
How can I improve my air quality?
Improving air quality can be as simple as regularly changing your air filters, using an air purifier, and ensuring your home has proper ventilation. You can also add houseplants that help filter indoor air or install a whole-home air purification system for added protection.
How healthy is my indoor air?
Indoor air quality can vary depending on factors like pets, smoking, cleaning products, and how often you change your air filter. Poor indoor air quality can lead to health issues, especially for those with allergies or respiratory conditions. Our team can assess your home’s air quality and recommend solutions to keep it clean and safe.
What is ductless air conditioning?
Ductless air conditioning, also known as a mini-split system, cools your home without the need for ductwork. It consists of an outdoor unit connected to one or more indoor units, each of which can cool a specific room or zone. These systems are energy-efficient, easy to install, and allow for flexible temperature control in individual rooms.
What are the benefits of installing a programmable thermostat?
A programmable thermostat allows you to automatically adjust the temperature based on your schedule, reducing energy use when you’re away and improving overall comfort when you are home. This can lead to energy savings.

Maintenance

Are AC maintenance plans worth it?
Absolutely! AC maintenance plans are designed to keep your system running efficiently year-round. Regular check-ups help catch minor issues before they become costly repairs, prolong the life of your unit, and ensure it’s running at peak efficiency. Over time, this can save you money on energy bills and unexpected breakdowns.
Why is maintenance so important?
Regular maintenance keeps your AC system running efficiently, reduces energy consumption, prevents major repairs, and extends the lifespan of your unit. It’s like getting regular oil changes for your car—it’s essential to avoid breakdowns and keep things running smoothly.
How long do air conditioners last?
Regular maintenance keeps your AC system running efficiently, reduces energy consumption, prevents major repairs, and extends the lifespan of your unit. It’s like getting regular oil changes for your car—it’s essential to avoid breakdowns and keep things running smoothly.
What does air conditioner maintenance include?
AC maintenance typically includes cleaning or replacing filters, inspecting and cleaning the coils, checking refrigerant levels, inspecting electrical components, and testing the thermostat. These services ensure your system runs efficiently and catches any potential issues early on.
How does an air conditioner work?
An air conditioner works by removing heat and humidity from the air inside your home. It uses refrigerant to absorb the heat and transfers it outside, leaving cool air to circulate inside. The evaporator coil, condenser, and compressor all work together to make this happen.

Repair

Why isn't my air conditioning working?

There could be several reasons your AC isn’t working. Common issues include a tripped breaker, a clogged filter, low refrigerant levels, or a thermostat malfunction. It’s always a good idea to check the thermostat and breaker first, and if the issue persists, give us a call for a professional diagnosis.

Do you offer emergency AC repair?

Yes, we offer emergency AC repair services! We understand that AC breakdowns don’t always happen at convenient times, especially in the heat of summer. Our technicians are available to get your system back up and running as quickly as possible.

What is duct cleaning?

Duct cleaning involves the thorough cleaning of your home’s air ducts and vents to remove dust, debris, pet dander, and other contaminants that accumulate over time. Clean ducts help improve indoor air quality, enhance system efficiency, and reduce allergens, making it a great option for households with pets, allergies, or after home renovations.

What constitutes a plumbing emergency?

A plumbing emergency includes issues like burst pipes, significant leaks, sewage backups, or no access to water. These situations require immediate attention to prevent water damage, flooding, or health risks. If you’re dealing with any of these problems, give us a call right away for emergency plumbing service.

How can I prevent frozen pipes?

To prevent frozen pipes during colder months, insulate any exposed pipes, especially those in attics, basements, or exterior walls. During extreme cold, let faucets drip slightly to keep water moving, and keep your thermostat set to a consistent temperature, even when you’re not home. Also, be sure to disconnect and drain outdoor hoses to avoid ice buildup.

What’s the difference between a tankless water heater and a traditional water heater?

A traditional water heater stores and heats a large tank of water, while a tankless water heater heats water on demand. Tankless systems are more energy-efficient and take up less space but may have higher upfront costs.